Hightail express support5/2/2023 ![]() Maximizing Revenues in Uncertain Economic Times.Million Dollar Consulting® Book Publishing.Alan’s Million Dollar Consulting® Growth Access. ![]() Million Dollar Consulting®️ Global Online Learning.Provision for Million Dollar Consulting® Franchises.Million Dollar Consulting® Licensed Programming.The Million Dollar Consulting® Hall of Fame.Unfortunately the customer service representative did not do a good job explaining the situation to Alan, most likely because he did not understand the problem himself. Tech support CSRs usually read from a script and have minimal troubleshooting skills or access to the people who have those skills. For the most part, they answer a phone or respond to an email, generate a trouble ticket, and transfer the problem to someone who knows what is going on. This company obviously did not adequately test the changes they made to their system on all mainstream browsers prior to rolling it out or they would have seen this bug. This doesn’t excuse the user data migration problem or the fact that the individual cannot user correct grammar. CSRs and customer facing tech support need to remember that they are the face of the company to users and that first impressions are lasting impressions. Be professional, courteous, and concerned with the successful implementation of your products and/or services or your business will fail, or at the very least not be as successful as it could be. Your Legacy is Now Life is not a search for meaning from others, it’s about the creation of meaning for yourself.įor over 30 years Alan Weiss has consulted, coached, and advised everyone from Fortune 500 executives, state governors, non-profit directors, and entrepreneurs to athletes, entertainers, and beauty pageant contestants. That’s quite an assortment of people, and they run into the thousands. Most of them have had what we euphemistically call “means,” and some of them have had a lot more than that. ![]()
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